PRIVACY POLICY

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1. Introduction

Nostos Concierge (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Data Controller

Business Name: Nostos Concierge
Status: Micro-entrepreneur
Location: France
Email: info@nostosconcierge.com

3. Personal Data We Collect

We may collect the following information:

• Name 
• Email address 
• Phone number 
• Travel preferences (destination, dates, budget) 
• Messages submitted via forms 
• Payment-related data (processed via third parties) 

4. How We Use Your Data

We use your data to:

• Provide travel consulting services 
• Communicate with you 
• Prepare personalized itineraries 
• Process payments 
• Improve our services 

5. Legal Basis for Processing

We process your data based on:

• Your consent (contact forms, inquiries) 
• Contractual necessity (service delivery) 
• Legitimate interest (service improvement, communication) 

6. Payment Processing

Payments are securely processed via Stripe.

We do not store your credit card details.
Stripe processes your payment data according to its own privacy policy.

7. Data Sharing

We may share your data with:

• Travel service providers (hotels, villas, transport) 
• Payment providers (Stripe) 

We do not sell your personal data.

8. Data Retention

We retain your personal data only as long as necessary to:

• Provide services 
• Meet legal obligations 

9. Your Rights (GDPR)

You have the right to:

• Access your data 
• Correct your data 
• Request deletion 
• Restrict processing 
• Object to processing 
• Request data portability 

To exercise your rights, contact us at:
info@nostosconcierge.com

10. Cookies

Our website may use cookies to:

• Improve user experience 
• Analyze website traffic 

You can manage cookies via your browser settings.

11. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

14. Contact

For any privacy-related questions, contact:

info@nostosconcierge.com